PRIVACY POLICY

Last Updated: November 29, 2025
Coldwell Banker Mountain Central ("we," "us," "our")

Coldwell Banker Mountain Central recognizes the importance of privacy and is committed to protecting the personal information of individuals. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws.

By accessing or using our website, submitting information, or engaging with our services, you consent to the practices described in this Privacy Policy.

1. Scope and Application

This Privacy Policy applies to all personal information collected by Coldwell Banker Mountain Central through:

Our website and landing pages (the “Site”)
Online forms and inquiry submissions
Communication with our agents and staff
Real estate services, evaluations, and related offerings

This Policy does not apply to third-party websites linked from our Site or services provided by unaffiliated organizations. We encourage you to review their privacy policies separately.

2. Definition of Personal Information

Under PIPA, personal information means information about an identifiable individual, including but not limited to:

Name, mailing address, and contact information
Email address and phone number
Property details and preferences
Financial qualification information voluntarily provided during real estate transactions

Personal information does not include business contact information used solely to communicate about a person’s job or business role, or information that has been aggregated or anonymized.

3. Accountability

Coldwell Banker Mountain Central is responsible for personal information under its control and has designated a Privacy Officer to ensure compliance with PIPA and this Policy.

Privacy Officer Contact
Coldwell Banker Mountain Central
6420 6A Street SE, #101
Calgary, Alberta, T2H 2B7
Phone: 403-775-6950
Email:

4. Purpose of Collection

We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to:

Provide real estate brokerage services
Respond to property inquiries and evaluation requests
Facilitate communication between buyers, sellers, and service providers
Conduct comparative market analyses and prepare property evaluations
Share listings, market updates, and real estate opportunities (with consent)
Meet legal, regulatory, and professional obligations

We do not collect personal information beyond what is reasonably necessary for these purposes.

5. Consent

We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.

By submitting your personal information through our Site, email, or to an agent, you provide meaningful consent for us to contact you and process your information in accordance with this Policy.

CASL-Compliant Consent

Consent to receive electronic messages may be withdrawn at any time by:

Clicking the unsubscribe link in an email
Replying STOP to a text message
Contacting our Privacy Officer directly

We will honour opt-out requests as required by law.

We do not require consent as a condition of receiving a quote, home evaluation, or service unless necessary to perform the requested service.

6. Use and Disclosure of Personal Information

Personal information will be used only for the purposes identified at the time of collection or as otherwise permitted by law. We may share personal information with:

Licensed Coldwell Banker Mountain Central agents and staff
Third-party service providers who assist in delivering real estate services (e.g., mortgage brokers, inspectors, legal counsel, title companies)
Regulators such as RECA, CREA, or law enforcement when legally required

We do not sell personal information to third parties.

We may disclose information to comply with legal obligations, investigations, or court orders.

7. Storage, Safeguarding & Retention

We employ reasonable physical, administrative, and technological measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. Safeguards include:

Restricted employee access
Password-protected systems and secure databases
Encryption protocols where appropriate

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law, including real estate regulatory record-keeping requirements.

8. Accuracy

We make reasonable efforts to ensure that personal information is accurate, complete, and up to date. You may request corrections to your personal information at any time by contacting our Privacy Officer.

9. Access to Personal Information

Under Alberta’s PIPA, individuals have the right to request access to personal information held by us and to know how it has been used or disclosed. Upon written request, we will provide:

A description of the personal information we hold about you
An explanation of how it has been used
A list of individuals or organizations to whom it has been disclosed, if applicable

Requests may be subject to verification and lawful limitations.

10. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

Recognize returning visitors
Personalize browsing experiences
Monitor Site performance and usage trends

You may disable cookies in your browser settings; however, doing so may impact functionality.

11. Minors

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If such information is discovered, it will be deleted as soon as reasonably possible.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our Site with an updated “Last Updated” date. Continued use of our services after changes are posted indicates acceptance of the revised terms.